Practice News July August 2015
The summer keeps on flying by and the practice remains as busy as ever.
Since my last letter I’m proud to announce the safe arrival of Dr Kendricks baby boy Arthur who has been in to meet the staff. We wish them plenty of sunshine and sleep over the summer!
Speaking of staff we are pleased to appoint Dr Rebecca Lewis who will be joining us on a permanent basis from September.
As many of you will know Dr Lewis has been working on Mondays and Fridays for some time now as a locum at Shenington so it will be great to have her on board as a regular Doctor. She is likely to have surgeries at both sites and this will help with us trying to provide regular access to multiple drs across both sites.
The practice continues to evolve and we are aiming to get ourselves ready for a possible Care Quality Commissioning (CQC) inspection at any time. As such you may notice a number of changes around both sites- this is in order to meet the requirements set by the CQC and to ensure we are providing the best level of care possible.
We are always eager to hear your views and the Friends and Family test is a way to do this- information can be found on the website – or via information at both reception desks.
The findings of the F&F Test are then posted on the website and on the notice board each month.
The Over 75’s project is up and running and a number of you may have been contacted for a thorough assessment with our nurse Sarah, or had a visit from an Age UK representative, or been called by Age UK over the telephone - the aim of the project is to try and identify unmet needs of patients and to then signpost or provide input to meet these needs, hopefully avoiding the requirement of emergency care or a deterioration in health.
We hope those of you who have been involved so far have found this beneficial.
There have been changes in the Dispensary with the ‘yellow’ box repeat prescriptions for those of you who have the same medications each month- where appropriate these can be planned for next month when collecting your scripts- please ask a member of the dispensary team for information.
We also now have the Cardnet facility allowing you to pay for NHS prescriptions via Visa, Master or Maestro card. We also still accept cash and cheques.
Again this service was introduced to try and makes things easier and more efficient for patients. Hopefully this is what those of you who use the service have been finding.
There has also been some decorating going on at Fenny Compton and we hope to extend this up to Shenington in the near future. Equipment and facilities are being assessed and our aim is to update and ensure items are fit for purpose.
A new telephone system has been installed- please bear with the initial message when calling in. Whilst a little time consuming it ensures you get to the correct person for your query and frees up the staffs time to deal with other people and their queries too.
The system has been designed to make the handling of calls more efficient to maximise staff time in order to achieve more and hopefully make getting through to the surgery easier.
We hope you have found the changes to the practice helpful and feel they aid in improving our service to you.
As always our primary aim is patient care- anything we can do to improve this remains high on our agenda.
Drs Marshall and Sharples