Contact the practice

Fenny Compton Surgery

The High St
Fenny Compton
Southam
CV47 2YG

Telephone: 01295 770855

Out of Hours: 111

Opening Times

Monday9:00am to 6:00pm
Tuesday9:00am to 6:00pm
Wednesday9:00am to 6:00pm
Thursday9:00am to 1:00pm
Friday9:00am to 6:00pm
SaturdayClosed
SundayClosed

Dispensary Times

Monday9:00am to 12:00pm and 3:00pm to 5:30pm
Tuesday9:00am to 12:00pm and 3:00pm to 5:30pm
Wednesday9:00am to 12:00pm and 3:00pm to 5:30pm
Thursday9:00am to 1:00pm
Friday9:00am to 12:00pm and 3:00pm to 5:30pm
SaturdayClosed
SundayClosed

If you need help when we are closed

If you need medical help fast, but it is not life-threatening, call 111

NHS 111 is a new national telephone service which should be used if you need medical help fast but it’s not a life-threatening situation. 999 should still be used if it is an emergency.

NHS 111 provides a new way to ensure people receive the right care, from the right person, in the right time and place.

When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hours doctor or a community nurse. If the adviser thinks your condition is more serious, they will direct you to hospital or send an ambulance. If you don’t speak English, tell the adviser what language you want to speak and they will get you an interpreter.

You can call 111 free from landlines and mobile phones. 111 is available 24 hours a day, 365 days a year.

Physical accessibility

Both surgeries are designed to provide adequate access and facilities for patients who have a disability, which includes disabled toilets, parking and a hearing loop is placed on reception.

Please note that the only animals allowed into the surgery are guide dogs.

Wheelchairs

If you need the use of a wheelchair on a short-term basis, the Volunteer Bureau offers a lending service and can be contacted on: 01789 296344 (Monday to Friday 9am to 4.30pm)

How to make a complaint

For Complaints and compliments please contact the practice manager Ms Lisa Yates. The best form of contact is by email at marshall.sharples@nhs.net addressed directly to Lisa. This account is continually monitored and emails will be passed to the manager. Alternatively, select option 1 from the telephone options and request a call back.

Information can be found in the attached link below.

The same information can be used for complaints and compliment

Complaints leaflet

We would also suggest you can consider Health Watch Warwickshire who can be contacted via:

http://www.healthwatchwarwickshire.co.uk/

Telephone: 01926 422823

The main office number is open from 9am -5pm, Monday to Friday.

Or email:  info@healthwatchwarwickshire.co.uk