How We Measure Our Level Of Service
We always try to provide the best service possible, but there may be a time when you feel that this has not happened.
Our aim is to provide the best possible quality of care within the limits of the financial constraints imposed by the NHS. To ensure that the practice maintains its high standards of service and care, the surgery undertakes surveys with patients visiting the surgery. Your participation in these surveys is invaluable as the results are used as part of our service review process.
If you have any complaints or comments, please contact Kim Yarnold suggestions are all recorded and evaluated.
The Family & Friends Test (FFT) was introduced in 2014 as a method of asking patients whether they would recommend healthcare services to their friends and family if they needed similar care or treatment. This is another area which helps us measure our levels of service. The feedback form allows patients also to highlight good practices and areas where improvements can be made.
This can be completed via a link on the front page of the website or in the surgery, via a card available from reception desk and posted in the answer box.
The Test asks one question.
'How likely are you to recommend us to your friends and family?'
It also allows free text.
We also carry out an annual patient survey which is published on the website on the "Patient Survey Results" pageand posted on the reception notice boards.
Read or publish comments about our practice on the NHS Choices website