Latest Patient Information
UPDATE 9.4.21 - Patient Information on the Astra Zeneca COVID vaccination
If you are in touch regarding concerns about the Oxford Astra Zeneca, Public Health England have produced a patient information leaflet that is available here COVID-19 vaccination and blood clotting (publishing.service.gov.uk)
UPDATE 29.3.21 - New Telephone system launches 30th March 2021
Both Fenny Compton and Shenington surgeries will be upgrading it's telephone system from tomorrow. We felt that the existing system was not fit for purpose and key features that would help patients were missing, such as a queueing system.
We are following many practices in the area by moving to Surgery Connect, which is a cloud based system with much more functionality. The new system will tell you where you are placed in the queue, allow you to hold your place in the queue and receive a call back once you reach the front and all calls are recorded for training and monitoring purposes.
We very much hope that the new system will improve our ability to coomunicate with our patients. Please bear with us tomorrow as we go live and there may be the odd glitch!
UPDATE 8.3.21 - Vaccination update from East Primary Care Network
The planning director of the service in Southam has reported that the team continues to make great progress and vaccination rates in the top 4 groups are around 97%. They are urging patients from the top 4 groups that haven't yet received a vaccination to come forward. A smaller delivery of vaccines has been received today and will be used to mop up patients from the top 4 groups and housebound patients. A larger delivery is expected w/c 15th March which it's hoped will help the service work through to group 9, which is all over 50s, and to administer 2nd doses. We thank the service for this tremendous effort.
Can we please remind all patients that beyond this information, we cannot give you a timescale for when you will receive your vaccination. We are receiving a huge amount of calls which block the incoming line. Unless you are in one of the top 4 groups, please be patient and wait to be invited.
UPDATE 19.2.21 - COVID-19 Population Risk Assessment
We are aware that the government has identified additional patients that will be advised to shield. This has caused a lot of confusion and the link below has been provided to answer patients' questions should you fall into this category. There is also a direct email address if you have any further questions. Please can I remind all of our patients that this work has been undertaken at government level with no involvement from the practice and are therefore unable to answer your questions.
FAQ COVID 19 Population Risk Assessment
If you cannot find the answer you need on the website, you can email firstname.lastname@example.org
UPDATE 12.2.21 - The local vaccination programme continues to move at pace and we understand that patients in group 5 (65-69 years) are now being contacted with those in group 6 expecting to be invited from 15th February. Our thanks go to everyone involved in making this happen for our patients.
If you are in groups 1-4 and haven't yet been invited, please get in touch with us urgently and we can help you to get vaccinated. Thank you
A new service was been launched via the NHS website to find your NHS number ahead of being invited for a COVID vaccination. It requires patients to enter name, date of birth and post code and providing all registered information matches, you'll be sent a text with your number. Please visit: https://www.nhs.uk/nhs-services/online-services/find-nhs-number/
Please use this service if you can and help to reduce the number of calls to the practice during the pandemic. Thank you
UPDATE 27.1.21 - We have heard reports that patients are receiving fake COVID vaccination invitation letters which ask for your bank details. We are very grateful to the patients who reported this to us. You will never be asked to apply for a vaccine, you don't have to pay for it and you do not have to supply your bank details to identify yourself.
COVID scam checker
UPDATE 22.1.21 - The vaccination programme is progressing at speed now and we have been given the following information about the vaccination programme for our housebound patients.
Housebound patient info
Please can we remind you that we have no access to the booking of vaccination appointments and staff cannot speed up the invitation process or change the priority group you are in unless there is a clinical need. It would really help to keep the phone lines clear if you can be patient and wait for your invitation. Thank you - they will get to you.
UPDATE 18.1.21 - We are happy to report that the local vaccination service started on Friday 15th January and already half of our patients in priority group 1 have been vaccinated, which is great news. The link below is a list of frequently asked questions which might help you understand why you might not yet have received an invitation or why you have been invited by letter to a mass vaccination centre. Please ensure the contact number we hold for you is up to date.
COVID clinic FAQs
We can confirm that invitations to receive the COVID-19 vaccination have now started and local vaccinations are commencing this week. Invitations will initially be made via telephone and text message. Invitations will be sent gradually according to both the supply of vaccine from the NHS, and according to the priority groups set out by the Joint Committee on Vaccination & Immunisation. Please note that the text message or call will refer to the East Primary Care Network.
Invitations to attend National Vaccination Centres - We have been alerted by the Local Medical Committee and some of our patients that latters have been received to attend one of the National vaccination centres for a COVID vaccination. Neither the CCG or LMC were aware of these letters which will no doubt have caused confusion. You will still be invited locally once the service is launched if you cannot attend one of the centres. Please be aware that if you do go to Birmingham, doubt has been cast about parking nearby, especially for disabled patients.
Vaccine priority group poster - COVID vaccine priority poster.pdf
COVID vaccine update from the CCG - CCG Vaccine Update.docx
UPDATE 7.1.2021 - COVID Vaccine Update No.3 - We have been informed this morning that the vacciantion process for our network is due to start within the next 2 weeks and further details will follow. It's our understanding that patients will be contacted directly.
UPDATE 6.1.2021 - COVID Vaccine Update No. 2 - Firstly, Happy New Year to all our patients and their families. We understand that a lot of our patients want to be vaccinated as soon as possible. We want this for our patients and for our staff at the practice. Please rest assured we are doing all we can to work with local health services to arrange vaccinations for our patients. We would like to ask you all to please be patient and wait to be contacted. It would really help us & other patients if you could keep the phone lines clear at the practice by not calling to ask about the vaccine. For further information please see a link to the latest information from public health. We thank you very much for your patience.
Patient leaflet on COVID vaccination
UPDATE 16.12.2020 - COVID Vaccine Update - At the current time the local NHS services have not yet finalised how, when or where the vaccines will be given to our patients. It is a very complex logistical operation across the country which is why some areas are being done before others - known as pilot sites. The vaccine is not a stable, easily transportable vaccine and that's why hospitals are receiving it initially. Please rest assured that as soon as we have more information, we will update you.
Flu vaccine supplies - Demand for vaccines is still high, especially in the new group of 50-64 year olds. We have used the additional supplies we were able to access and more stock is due. Please do be patient as we secure more vaccines and be assured that you will be invited once we know we have sufficient stock.
Telephone waiting times
We try to answer calls in a timely manner and most of the time we believe we are successful. Our telephone system is not currently sophisticated enough to be able to inform callers of their queuing position. We hope to look at upgrading this in the future. We are however aware that there is another call waiting, but usually have only one receptionist at each site to answer your queries. Please be patient, or perhaps avoid calling at the busiest times (start of each day) if possible and non-urgent. Thank you.
We are operating normal opening hours for our surgeries and dispensaries. It would help us if you don't call to check opening times.
January 2021 - The dispenary continues to work hard to ensure all patients have their medication. Due to the overwhelming level of work during the covid pandemic it may now take up to 4 working days to process your prescription request. Please allow plenty of time to order your medication. It won't be necessary for you to call and check if your prescription is ready, we will call/text you if there is an issue. When you collect your medicine, please respect the need for social isolation and stand back from the hatch and leave a good gap between the person in front of you in the queue. Please don't be alarmed if staff begin to wear a mask and gloves when they are helping you.
Wherever possible we'd like patients who pay for their prescription to pay by card to further minimise the possible transmission of the virus.
We will only be issuing your usual amount of medication and no more than 1 month's supply. This will ensure that stock levels are protected for all patients, especially those who are vulnerable. We have unfortunately had examples of patients being abusive towards staff when they were advised of this policy and we must remind all patients that abuse will not be tolerated. Please be kind to our staff and appreciate they are doing an amazing job under difficult circumstances.
Please keep visiting this page for the most up to date guidance. We would like to say thank you in advance for your support and understanding in helping us to help you.
IF YOU THINK YOU MIGHT HAVE COVID-19
- Access 111 Coronavirus service online - https://111.nhs.uk/covid-19/
- Follow government guidance on how long to self isolate
- If you feel your condition is getting worse, call NHS 111
IF YOU HAVE ANY OTHER MEDICAL NEED
- Telephone the surgery
- Wait for a call back from a member of the clinical team
- A very small number of patients may need to be seen in the surgery - you may be given special instructions
- Only come to the surgery if you are specifically instructed to
We are operating a telephone triage system so that all patients are called by a healthcare professional who will assess if you need to attend in person. The reception team will ask you for a reason for your call and it would help if you can give them a few details to support the clinical team. If you have a pre-booked appointment with the nurse or a HCA, please do not come to the surgery if you have Corona symptoms. We are not allowing patients to walk-in and book appointments, please don't be offended if you are asked to leave and call the surgery instead.
If after speaking with a doctor you are asked to come down and be seen please alert staff at the relevant window who will let the Clinician know you have arrived. They will then need to put on PPE and take your temperature before bringing you into the building. We realise this can be alarming for some people especially young children. Please share this video clip made by our doctors with your children so they know what to expect if coming in to the surgery.