PPG meeting October 2017
Please see minutes of meeting below
PPG mins Oct 2017
PPG Meeting April 2017
Please see minutes of meeting below
PPG meeting January 2017
Please see the minutes of the meeting below:
Jan Minutes 2017
PPG Meeting September 2016
Please find the minutes of the meeting attached below.
Sept PPG minutes
PPG meeting June 2016
Please find below the minutes of the PPG meeting. We plan to meet every three months. Should you wish to consider things that may be discussed pleased contact the surgery with the title 'PPG' and we shall put forward to the group.
PPG news May 2016
The PPG is something that we feel as a practice can really benefit the patients and improve the surgery and its services and we would ask if you are interested in joining to read on.
The first meeting is due to be held on Tuesday the 21st June at 7pm at Fenny Compton Surgery.
The suggestion is that whereas in the past we have had a ‘virtual group’ the new format would involve meeting 3-4 times a year face to face as a group, alternating the location between Fenny Compton and Shenington.
The idea is that the PPG manages and chairs itself to a degree, and then the thoughts and suggestions are fed back to the surgery and we liaise to see what improvements/ changes etc can be made for the benefit of the patients.
We as a practice would also have the chance to feedback the constraints, developments and wishes of the wider general practice community.
Below is a link to the RCGP- Royal college of GPs (NI) which gives an insight into the thoughts behind a PPG.
This is in no way exhaustive but may help give a flavour of the role of the PPG.
The group can be developed by yourselves and the direction and format again can be managed however you see fit.
The PPG is advertised in the Newsletter and on the notice boards in the practice to invite others and a number of patients have already expressed an interest. I’m aware the group cant contain hundreds of people but we would hope to gain a good representation of the practice patient population.
As such If you feel this is something you would like to be involved with please email the surgery
Title ‘PPG FAO Dr Sharples’
Providing your details and availability for the first meeting.
If I get an overwhelming response I may be forced to adopt a ‘first come first serve’ policy or aim to try and include as many demographics as able, with a ‘back-up’ group? Again the size of the group can be addressed by the group itself.
I look forward to hearing from you and thank you all for your support of the practice.
PPG news April 2015
For the Last 3 years we have had an active and informative Patient Participation Group. From 1st April 2015 The group is no longer a formal requirement of the practice contract however, we hope to keep open and productive discussions with the group on a more ad hoc basis.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we want to maintain a virtual Patient Participation Group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via telephone or email and keep our surveys succinct so it shouldn’t take too much of your time. You are also wellcome meetings face to face. These can be arranged by our Practice Manager.
We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy to join this group please contact reception.
The final report put together with the help of the group from March 2015 can be found below.
The latest communication was regarding 3 questions posed by previous correspondence with the group, feedback received to the practice and discussion within the practice.
the questions were about:
1) Opening Hours at Shenington
2) Appointment Times for the Doctors
3) The use and content of the practice Website.
Please find the response to the Pateint Participation group below:
Once again I thank you in advance for your time.
I respond to the previous email I sent regarding 3 areas highlighted within the practice and How you thought these could be improved.
In response to the emails, Feedback from the ‘Friends and Family test’- (found on the website and in the waiting rooms)and discussion from within the practice I can report the following:
1) Opening Hours at Shenington Surgery – This has been discussed in the past and continues to provide the surgery with a challenge to meet the wishes of the patient population whilst trying to maintain a sustainable and practical solution to running a surgery over two sites. The pressures put onto the limited number of staff and the financial implications of opening both sites all day prove unsustainable. The option for opening hours on a weekend or an evening is something to continue to bear in mind but it may come at the cost of reducing hours in the week. There are current plans within the local Care Commissioning Group to look at GP services to be available 8-8, 7 days a week. This is more likely to involve GPs sharing surgeries and GPs working at other sites in key ‘Hubs’ to cover the hours and broad geographical needs required, rather than each individual site being open these hours.
It was felt whilst the Shenington Surgery may not be open the same hours as the Fenny Compton Site- the Staff aim to provide appointments, advice and medications from the other surgery if the preferred option is closed, the telephones are automatically transferred and between the hours of 9am-6pm there should always be a receptionist to deal with your query. We like to think of the surgery as a whole- not just two sites, but clearly geographically this is difficult and we are aware of potential travelling distances for patients. At present we will monitor the outcome of the CCG and the planned increased GP opening hours and continue to discuss and consider alternative opening hours.
2) Appointment Times for the doctors- This leads on a little from the above points. In a view to try and allow patients to be seen with less disruption to working days from the 9th March the first Doctors appointments are now at 9am. The doctors will then plan to perform their telephone triage midmorning to allow time for all queries to be have rung in and home visits etc distributed accordingly, allowing for a more efficient service and to aim to reduce waiting times and times for drs to call patients back. The hope was also that patients would be able to get an earlier appointment and then go to work etc and as such have less of an impact on their day.
The system is still in its early teething stage and as such may need some fine tuning in the current months. It has been discussed and remains an option to stagger surgeries- this already takes place on a number of afternoons- to allow for a greater spread regarding appointment times although again you can appreciate this is very difficult with only limited drs in a smaller practice, compared to those with half a dozen or so GPs running clinics together in larger practices.
3) The use and content of the practice website – We have been trying to increase the content and use of the practice website. This is to provide more information regarding the surgery and it’s activities. Also useful numbers- emails and advice on how to manage online bookings such as repeat prescriptions and booking online.
The Friends and Family Feedback link is on the website for patients to express their views on the surgery and to see other people’s views. We are trying to increase useful website links to help manage common conditions. Hopefully this is an area of the practice which will continue to grow alongside the ever increasing computer use and electronic distribution of information.
The feedback regarding the website was positive but I feel if we can continue to improve the content and hence its usefulness then the amount it will be used and how good the site is will have a snowball effect.
Should you have any questions or comments on the above I am of course always pleased to hear them. I suspect you are aware there has been a number of changes at the practice with Dr Taylor and Julie Robson the practice manager leaving. We now have Kim Yarnold a new practice manager on board who started at the beginning of March and she is bringing fresh ideas and experience to the role.
I do feel the practice is starting to alter things and is aiming to continue to provide excellent patient care, and hopefully with these changes improve that care and the efficiency and running of the surgery.
Many thanks for your time as always.
Please find a copy of the entire report below:
PPG 2015 final report