Our Policies

 Chaperone

A chaperone is a person who is present during a physical examination as a safeguard for all parties (patients and practitioners) and is a witness to continuing consent to the procedure. This applies to both male and female patients and practitioners. A chaperone should be the same gender as the patient unless they are a parent/guardian or spouse.

       Role of chaperone

  • Emotional comfort and reassurance to the patient
  • To identify any unusual or unacceptable behaviour on the part of the health care professional
  • To provide protection to the health care professional against unfounded allegations of improper behaviour

 All relevant staff will have training as part of the induction procedure and then on an annual basis. Further training will be carried out if there are any changes that would require extra instructions.

 

Confidentiality

The practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.  

Complaints

We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Freedom of information

If this information is required please put this request to the Practice Manager in writing.

Patient charter

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Our patient charter is available in full at reception or on this website.

Disability and discrimination

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs.  We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.

 

© Fenny Compton & Shenington 2017
Fenny Compton - The High Street, Fenny Compton, Southam, Warwickshire, CV47 2YG
Shenington - The Surgery, Stocking Lane, Shennington, Banbury, Oxon, OX15 6NF
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